Innovative Services Laboratory is the first laboratory in Georgia whose main priority is development of public sector and public services. Currently promoting user-oriented designs, developing innovative policies and receiving feedback from citizens is a service provider’s mandate, both within the agency and other government agencies, in the creation and delivery of new services. The laboratory facilitates both internal development of the Agency as well as deepening relations between public agencies and sharing experience. In this direction, the service club often associates with various ministries and agencies to solve public sector challenges. The ServiceLife conducts workshops and trainings to help public agencies develop their products and services.