Customer orientation – Establishment of innovative thinking should focus on the interests and needs of the Agency employees and consumers;
• Dynamics and digitalization – The innovations management process should be within the limits of free bureaucratic procedures and incorporate modern information and communication technologies (although not obligatory);
• Efficiency of Costs – In the process of innovation, it is important to use the “low cost, low cost – high impact” approach that will reduce the cost of additional expenses;
• Every person is innovator – all people are examined according to the specificity of their activities, accordingly all people are potential innovators.
• All ideas are important – not all ideas can be innovative, but they can be important because they can be a novelty on the one hand and on the other hand the development of innovative culture.
• Inclusion and ownership – The process of reviewing ideas must be consistent with objective criteria. The involvement of the author of a successful idea should be maximized in the implementation and evaluation stages for increasing the “ownership” feeling;
• Partnership – In the management of innovations it is important to consider cooperation with both internal and external partners (public agencies and private and international / non-governmental organizations).